SHIPPING INFORMATION

MOVENTAO handles every step from order confirmation to doorstep delivery — and we’re accountable if something goes wrong.

What happens if your package doesn’t arrive on time?
MOVENTAO assumes full responsibility for lost, damaged, or significantly delayed packages while in transit. Delivery delays caused by destination customs processes, carrier network capacity, or local transit conditions fall outside our control — but we manage resolution when the issue originates within our accountability window.

What if your item arrives damaged or incomplete?
We cover replacement or refund for any item that reaches you damaged, missing components, or otherwise incomplete — provided the issue occurred while the package was in transit. Claims require photographic evidence and must be reported within 7 days of delivery.

How fast will MOVENTAO get your order ready?
We verify each order, inspect items for quality, and package them securely before dispatch. This preparation takes 3 to 7 business days — and it’s entirely under our control.

Which shipping options do we use — and what do they mean for you?
Express Shipping
VIP Shipping
Both options follow the same transit timeline: 14 to 30 business days from our fulfillment center to your address. The difference lies in handling priority and tracking depth — not in guaranteed speed reductions.

When should you reach out — and how?
Email cs@moventao.com with your order number — we’ll respond within 24 business hours.