This FAQ covers what you need to know about your order — from tracking and corrections to returns and support. All policies reflect how MOVENTAO operates, transparently and without hidden conditions.
Track your delivery in real time
You’ll receive a shipping confirmation email as soon as your order dispatches. It includes a live tracking link. Click it to monitor progress directly on the carrier’s website.
Fix a wrong address before it ships
Contact us right away with your order number and corrected address. We can update the shipping label only if your order hasn’t been processed or dispatched yet. Once packed or handed to the carrier, no changes are possible.
Cancel or change an order after checkout
Orders enter fulfillment immediately after payment. No modifications — including item swaps, quantity edits, or address updates — are possible once placed. Please verify all details before completing your purchase.
Return items for store credit
We accept returns only for items in original, unused condition with all tags attached. Clearance sale items are not eligible for return.
Do this:
- Email cs@moventao.com to request return instructions and the correct return address.
- Ship the item back using your preferred carrier.
- Wait for our team to receive and inspect it.
Once confirmed, we’ll issue non-expiring online store credit — no direct exchanges.
Stay updated when stock resets
Popular items are restocked regularly. To get notified the moment they’re available again, sign up for email alerts directly on the product page.
Report a faulty, damaged, or incorrect item
We’ll resolve it — just send these three things within 30 days of receiving your order:
- Your order number
- The product name or code
- Clear photos showing the issue
Email all of it to cs@moventao.com. Our team reviews submissions and responds with next steps.
Apply a missed discount code
If you forgot to enter a valid discount code at checkout, contact us as soon as possible with:
- Your order number
- The exact code used
We’ll review your request and apply assistance where feasible.
Still have questions? We’re here — reply to any order email or write directly to cs@moventao.com. No bots. No scripts. Just real support.
